This innovative course looks into both the practical and managerial aspects of the world of hospitality. You will gain important transferable skills, such as customer service and analytics that will equip you to understand this fast-paced industry, which can lead you to a number of careers within international hotel chains or small hospitality and food business organisations. This course has a strong focus on technology and sustainability, as well as delivering the skills needed for the hospitality managers of the future. You will learn how managing a hospitality organisation is an ever-changing and dynamic industry, with an additional introduction to the concept of hospitality professionals who need to be nimble and adaptive. You will be able to explore other important aspects of the international hospitality industry, such as:
- the increased use of big data and artificial intelligence
- organisations that focus on the customer experience
- gaining loyalty to deliver profit.
The course is aimed at developing the application of management skills relevant to hospitality businesses. Managing a hospitality organisation is changing. With the increased use of technology and artificial intelligence, organisations are focused on the customer experience and gaining loyalty to deliver profit. The course will put theory into practice in a real-world environment. Graduates will gain the business acumen to comprehend, manipulate and present information and data while having the operational knowledge needed to run a hospitality business. Modules: Year One • Becoming a Hospitality Professional • Organisational Behaviour in the Hospitality Industry • Managing Financial Information • The Guest Experience for the 21st Century • Hospitality Operations. Year Two • Digital Marketing and Consumer Behaviour • Talent Management and Leadership • Technology and Innovation • Sustainable Hospitality • Applied Research Methods. Plus one optional module from: • Managing a Small Business • Cross Cultural Management for the Hospitality Industry. Year Three • Dissertation • Revenue Management and Distribution • Operational Risk Management • Hospitality Analytics and Strategy. Plus one optional module from: • Managing Hospitality Projects • Designing the Dining Experience.
How to apply
This is the deadline for applications to be completed and sent for this course. If the university or college still has places available you can apply after this date, but your application is not guaranteed to be considered.
- Course code:
- Institution code:
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- Main site - West London
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Points of entry
The following entry points are available for this course:
- Year 1
- Year 2
- Year 3
- Year 4
GCSE (or recognised equivalent) English and Mathematics at Grade C or above
The student satisfaction data is from students surveyed during the Covid-19 pandemic. The number of student respondents and response rates can be important in interpreting the data – it is important to note your experience may be different from theirs. This data will be based on the subject area rather than the specific course. Read more about this data on the Discover Uni website.
Fees and funding
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