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Service status

We aim to keep you informed of any issues that may be affecting the services we offer. The tables below give an overview of our current service availability.

Undergraduate systems

Adviser portalRedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
Application and Decision TrackerGreenThis service is running normally.
Clearing PlusGreenThis service is running normally.
Collection toolGreenThis service is running normally.
HEP1 test environmentGreenThis service is running normally. It is available 04:00 – 18:00 Monday to Friday.
HEP2 test environment GreenThis service is running normally. It is available 08:00 – 18:00 Monday to Friday.
MOVEitGreenThis service is running normally.
New test, training, and development environmentGreenThis service is running normally.
Record of Prior Acceptance (RPA)GreenThis service is running normally.
Search toolGreenThis service is running normally.
UCAS Application (managing offers and decisions)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
UCAS Application 2025 (sending an application)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
UCAS ServiceNow portalGreenThis service is running normally.
UCAS TrackerGreenThis service is running normally.
web-link (applicant data)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
xml-link (new)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
xml-link (old)RedThis service was shut down on 1 October 2024.

Conservatoires systems

Collection toolGreenThis service is running normally.
HEP1 test environmentGreenThis service is running normally. It is available 04:00 – 18:00 Monday to Friday.
MOVEitGreenThis service is running normally.
New test, training, and development environmentGreenThis service is running normally.
Search toolGreenThis service is running normally.
UCAS Application (managing offers and decisions)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
UCAS Application 2025 (sending an application)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
UCAS ServiceNow portalGreenThis service is running normally.
web-link (applicant data)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
xml-link (new)RedThis service is unavailable until 18:00 (UK time) on 22 December 2024.
xml-link (old)RedThis service was shut down on 1 October 2024.