Course summary

The part-time MSc Business Improvement course equips managers with the knowledge and skills required to better examine their processes and procedures in order to effect strategic improvements and change. This results in organisations which are more efficient and effective. The programme has kept pace with new innovations and developments in the area of business improvement and has supported businesses with continuous improvement. The concept of business improvement originated in the domain of manufacturing and tradable services. However, perhaps as a result of the intellectual force of new public management, the concept of business improvement now permeates all aspects of economic activity across the private, public and voluntary sectors. Indeed, job titles such as Director of Improvement and Business Improvement Manager are becoming more apparent across a range of public service departments. The course is recognised and accredited by ICIPS - the Institute of Continuous Improvement in Public Services, although it is not limited to those in the public sector.